Customer Services

Centre management

The Centre Management Suite is located above Waterstones.

The Management Suite can help with: General enquiries Lost property Assistance in an emergency Special assistance for customers with disabilities

For all other visits, please make an appointment by telephoning 01642 221873.

Christmas and New Year Opening Hours

Please note, individual store hours may vary.  We advise you to check directly with stores before arriving to avoid any disapointment.

Finding your way around

The centre is well signposted, however we have published a pdf shopping map that you can print out and take with you to make getting around easier. 

Getting in touch

If you have an enquiry we've not dealt with on this web site, or some feedback (good or bad) about your shopping experience at Captain Cook Square, feel free to get in touch.

Key contacts, including email addresses and telephone numbers, are published on this web site.   

Facilities

Fully Wheelchair Accessible

Service excellence

Captain Cook Square prides itself on:

• Providing a welcoming, safe and secure physical environment.
• Making shopping a satisfying, enjoyable and exciting activity.
• Providing a friendly and valuable personal service.
• Continuously seeking to enhance the shopping 'experience'.