COVID 19 & Visitors Policy 

 Hello and welcome to Captain Cook Square from all the team!

All of us, as customers, visitors, employees or employers need to make changes to lower the risk of transmission of the virus. The government has consulted with its scientific advisers to establish the principles that will determine these changes.


As per the Government guidance we can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly
Do not leave home if you or anyone in your household has symptoms.

Measures are in place to protect our shoppers, retailers and employees. We politely request customer observe the centre rules when shopping with us. Centre staff will actively remind and encourage Customers/Public to comply with the social distancing standards. We politely ask that customers:
  • Observe traffic arrows shown in the narrow parts of our malls and bus station entrance to encourage visitor separation of at least 6 feet. We haveinstalledfloor markings and signage to aid social distancing.
  • Comply with the social distancing standards
  • Observe the social distancing markers placed in queue areas
  • Use the stairs where possible as lift occupancy has been limited to maintain proper spacing (max. of 2 per cab).
  • Observe our moving-on policy - we request that you avoid being gathered together in the centre. Please do not arrange to meet up in groups.
  • Shop alone if possible
  • Use contactless payment where possible
  • Be kind and respectful to others
  • Respect the need to block off some of the benches to maintain social distancing; please do not remove the tape
  • Do not discard used masks or gloves
  • Do not abuse staff of the centre or retail premises
  • Note you may be refused entry if capacity is reached and social distancing cannot be maintained

The health and wellbeing of all our retailers and customers is paramount, in accordance with advice from the Government and the NHS, social distance guidelines are in place as well as a strict cleaning regime. Please can we ask that during your visit you follow instruction, shop safely and respectfully, and wear a mask while in the centre.

Please note some retailers may be operating at reduced hours as they review their operations and staff requirements. I am sure you can understand that they are all operating under exceptional circumstances and will require an amount of adjustment. We would like to take this opportunity to thank our shoppers, employees and the public for their continued support and understanding.

Wear a mask. Be kind. Stay safe.

For the most recent Government guidelines please click here

Thank you